Frequently Asked Questions
Everything you need to know about shopping with KitchenAid New Zealand
What are the standard delivery times within New Zealand?
We offer nationwide shipping across NZ. Standard delivery typically takes 3-5 business days for the North Island and 5-7 business days for the South Island and rural addresses.
Does my KitchenAid appliance come with a warranty?
Yes, all new KitchenAid appliances purchased through our official NZ store come with a standard manufacturer's warranty. The duration varies by product, ranging from 1 to 5 years.
What is your return policy for change of mind?
We accept returns for change of mind within 30 days of purchase, provided the item is unused, in its original packaging, and in resaleable condition. Return shipping costs are the responsibility of the customer.
Do you offer flexible payment options like Afterpay?
Yes, we support a variety of payment methods including Visa, Mastercard, and interest-free installment options like Afterpay and Laybuy for eligible New Zealand customers.
Where can I find replacement parts or additional attachments?
We stock a wide range of genuine KitchenAid attachments and spare parts directly on our website. Simply search for your model number to find compatible accessories.
Are your products compatible with NZ power sockets?
Absolutely. All products sold on KitchenAid NZ are specifically manufactured for the New Zealand market with standard 230-240V power plugs.